💬 Questions & Answers
11m9 FAQ — Frequently Asked Questions
From opening an account to making deposits and withdrawals, you can find precise answers to questions that 11m9 players commonly ask — all in one place on this page.
We have compiled the questions Myanmar players ask most on 11m9. This FAQ clearly covers how to open an account, how to play on mobile, KYC verification, how to play Shan Koe Mee and 2D/3D games, and available deposit methods. If you cannot find what you are looking for here, you can contact our support team directly via 24/7 Live Chat.
Account Registration & Login
On the 11m9 login page, click the "Forgot Password" button and enter your registered phone number or email address. Enter the code sent by SMS or email, then set a new password. If you run into any issues, contact our 24/7 support team via Live Chat right away.
To open an account, you need a Myanmar phone number or a valid email address, and you must confirm that you are 21 or older (21+). Fill in your name and contact details accurately — any incorrect information may delay withdrawals later.
You cannot change your phone number or edit account details on your own. You need to contact the 11m9 support team via Live Chat. The team will verify your KYC documents and make the changes for you.
Your account may be temporarily blocked for various reasons — most commonly due to inactivity within a set period or a security check being required. If this happens, contact the support team via 24/7 Live Chat and request to have your account reopened. To avoid it happening again, log in regularly.
Technical Issues
Yes, you can add a shortcut directly to your home screen from your browser without searching for or downloading it from the App Store. On Chrome, go to the menu and select "Add to Home Screen". On Safari, tap Share > Add to Home Screen. Tap that icon to open it instantly, just like an app.
You can play 11m9 directly from your phone browser — no extra download needed. Games load smoothly on any modern browser such as Chrome, Firefox, or Samsung Internet. Games are built with a mobile-first design, so they are comfortable to play with touch.
You can play on Android and iOS phones, tablets, Windows computers, and Mac. It is compatible with all modern browsers except Internet Explorer. Keeping your browser updated to the latest version means you can play more game features without interruption.
First, clear your browser cache — on Chrome, go to Settings > Privacy > Clear Browsing Data and delete cached images and files. Then refresh the page. With a good internet connection, games should load smoothly. If the problem continues, ask for help via Live Chat.
If your connection drops, the game continues recording what happened on the server, so when you reconnect you will clearly see your balance and game result. Reconnect with a stable internet connection, and if things still look wrong, contact the support team.
Account Verification (KYC)
KYC (Know Your Customer) is an identity verification process carried out on every trusted platform like 11m9 to protect against financial fraud and identity theft. It is essential for keeping your personal information and funds secure.
Every document submitted to 11m9 is received through an SSL-encrypted connection and can only be viewed by the KYC verification team. Your personal information is never shared with third parties for any reason — you can read the full details in our Privacy Policy.
We accept a Myanmar National Registration Card (NRC) or a Passport. The photo must be clear and all relevant details must be legible. Damaged or expired IDs cannot be accepted.
Under 11m9's payment policy, withdrawals are only approved when the name on the player's account matches the name on the payment account. If they do not match, your withdrawal may be restricted and you will need to contact the support team to resolve it. Take care to make them match from the start.
11m9 support team will notify you of the rejection along with the reason. This is usually due to blurry photos or selecting the wrong document. Once you correct and resubmit according to the instructions, the support team will review it again.
Shan Koe Mee & 2D / 3D
Yes, you can play Shan Koe Mee on 11m9 from any Android or iOS phone using just a browser. The card game interface supports high screen resolutions, so it is easy to read even on a small phone and is designed for touch play.
3D is Myanmar's lottery game (morning / afternoon / evening), and results are announced by the designated responsible authority. On the 11m9 platform, those results are displayed on screen in real time. Numbers are not pre-drawn, so we cannot point you to lucky numbers in this FAQ — please play responsibly.
In 2D, you pick 2 numbers in advance and win only if they match the officially announced result. The platform uses RNG, so no numbers can be predicted in advance — playing within your limits and responsibly will make for a better experience.
Shan Koe Mee is a Myanmar card game played with 3 cards. The highest hands are reaching a card value of 9 or getting three of the same card (Shan). On 11m9 live casino you can play with a live dealer, and you can check card types, rules and bet types via the help icon inside the game.
Deposits
Log in to 11m9 and go to Deposit > Wave Money. Transfer the amount you want to deposit to the Wave Money number provided, enter the transaction ID on screen and click Submit. The minimum deposit is 10,000 Ks and your balance will be confirmed within a few minutes.
11m9 does not charge any fee for deposits. However, depending on your KBZPay, Wave Money, AYA Pay, CB Pay or bank account settings, the payment platform itself may charge a small fee — check their terms for details.
You can deposit via KBZPay, Wave Money, AYA Pay, CB Pay and Bank Transfer — 5 methods in total. The minimum deposit for any method is 10,000 Ks and the minimum withdrawal is 30,000 Ks. Withdrawals are processed within 30 minutes to 3 hours, available 24/7.
Sometimes it takes a few minutes for the credit to appear after a deposit — this is normal. If it has been more than 15 minutes, take a screenshot of your transaction ID and send it to 11m9 Live Chat. The support team will check it right away, so don't worry about losing your money.
Ask the Support Team Directly
If you have a question that is not in this FAQ, you can ask our support team directly in Myanmar language via 24/7 Live Chat — you can also email us at [email protected].
Log in to 11m9 and open Live Chat