Play Responsibly at 11m9
Gambling should be entertainment, nothing more. Use our limit tools, self-exclusion options, and support channels to stay in control of your play.
What Does Responsible Gaming Mean
We believe every player at 11m9 should treat gambling as entertainment first. It is not a way to earn income — understanding that is part of playing responsibly. That's why we provide practical tools and information to help players stay in control.
Responsible Gaming means deciding in advance how long you will play and how much you will spend, then sticking firmly to those limits. If gambling is going to stay enjoyable, the decisions around it need to be made clearly and calmly, in a good state of mind.
Keep an eye on the points below and check in on your own play regularly. If you notice any changes in yourself, use the tools and support options listed below right away. 11m9's services always put the player's wellbeing first.
6 Core Principles of Responsible Gaming
Set a Time Limit
Decide in advance how long you will play and don't go beyond it. The longer the session, the higher the chance of losses — so set a number of hours per day before you start.
Set a Budget and Stick to It
Decide on the amount you are comfortable spending before you play, and treat it as money you could lose. Avoid chasing losses by adding more funds.
Gambling Is Entertainment Only
Don't treat gambling as a way to make money. If you are playing to relieve financial pressure, understand that you have already moved into problem territory.
Look After Your Physical Wellbeing
Don't play when you are sleep-deprived. Avoid using alcohol or drugs while gambling — they can impair your judgment.
Put Your Relationship and Family First
If gambling is affecting your relationship with family, take it as a sign to stop and reflect. That's a warning — we can help.
Taking a Break — You Can Come Back
Stepping away from gambling for a while is not a weakness — it's a smart decision. Use the time-out tools to take a break.
Warning Signs of Problem Gambling
If two or more of the signs below apply to you, use the self-exclusion tools or contact our Live Chat right away.
- Depositing more money to chase losses and continuing to play
- Feeling restless when not playing, or losing track of time because you can't stop playing
- Steadily increasing how often you play or how much you bet
- Neglecting family, friends, or work responsibilities to keep playing
- Using borrowed money, loans, or funds meant for living expenses to gamble
- Experiencing personal stress in your life because of how much you gamble
- Hiding your gambling from family and friends
Who Can Help
If you believe your gambling is becoming a problem, it's time to act now. Contact 11m9 Live Chat 24/7 to suspend your account.
Contact Us
We're available 24/7 to listen to any gambling-related concerns. We can set up suspension tools for you and, if needed, point you toward outside support.
For Players Aged 21+ Only
The 11m9 platform is intended for players aged 21 and above only. If anyone under 21 is found to be gambling, their account will be closed immediately and their parent or guardian will be notified. To make sure your children cannot access our site, you can use family parental control software to block it.
Deposit / Withdrawal Limits and Gambling Control Tools
Setting financial limits in advance is one of the best first steps toward responsible gambling. The current financial limits available at 11m9 are as follows.
| Financial Transaction | Minimum Amount | Payment Methods |
|---|---|---|
| Deposit | 10,000 Ks | KBZPay, Wave Money, AYA Pay, CB Pay, Bank Transfer |
| Withdrawal | 30,000 Ks | KBZPay, Wave Money, AYA Pay, CB Pay, Bank Transfer |
| Withdrawal Processing Time | Typically within 30 minutes to 3 hours | |
Deposit Limits
You can contact us via Live Chat to set a daily or weekly maximum deposit limit. Once a limit is set, any increase will require a 24-hour waiting period.
Time-Out (Temporary Break)
Contact our Live Chat to set a temporary break ranging from one day to six weeks. Once the time-out period ends, your account will be reopened automatically.
Self-Exclusion
If you want to stop gambling for a longer period, you can request the self-exclusion tool. Your account will only be reopened once that period has ended.
Account Closure
If you want to stop gambling permanently, you can contact our support team to close your account for good. We take this seriously and will handle it smoothly for you.
How to Use the Self-Exclusion Tool
Requesting self-exclusion is straightforward. Here are the steps —
- 01 Contact 11m9 support via Live Chat on site and request the "self-exclusion tool".
- 02 Choose your exclusion period — 1 month, 3 months, 6 months, or 1 year.
- 03 Send us your account ID and the suspension period — we will process it within 24 hours.
- 04 If you want to reopen your account after the suspension period ends, contact us again via Live Chat — we will review and take care of it.
No playing for minors
No one under 21 is allowed to play on 11m9. Parents and guardians should monitor how their children access digital devices. Our recommendations are—
- Lock your phone or computer screen with a PIN or password
- Install parental control software on your browser
- You can block the 11m9 site on devices used by children
- Have an open conversation with your family about online gaming
Where to reach us if problems arise
Our 24/7 Live Chat and email support can help with any gambling-related concerns. Setting a suspension, adding a deposit limit, or closing an account can be done any time of the day.
When contacting Live Chat, mention "Responsible Gaming Request" and our support team will prioritise your case. We are not here to judge — we are here to put the player's wellbeing first.
If you feel you cannot resolve this on your own, we encourage you to seek outside help. Reach out to counselling organisations, health professionals, or family support — that takes strength.
Safe Gaming Check
Regular players can ask themselves the following questions to check whether their gaming habits are healthy—
- Have you decided on a budget for today?
- Have you decided to stop if you reach your loss limit?
- Does your family know you are playing?
- Have you decided to stop if it stops being fun?
Questions about responsible gaming
Find enjoyment through good gaming
You can have fun while keeping your gaming in check. Browse 11m9's games or find answers in the FAQ.